Sustainability First
We are committed to achieving the highest possible level of sustainability. We believe that unnecessary returns are not in line with this mission, as they increase transport emissions and waste. Our goal is to keep our ecological footprint as low as possible.
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Our customers share this awareness and care deeply about nature. That is why we encourage thoughtful purchasing decisions, helping to minimize negative environmental impact from the very beginning.
Return Policy
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Return PolicyWe hope that you are happy with the purchase of your Ecopots. If for any reason you are not completely satisfied, please let us know within 14 days and we will be happy to provide an exchange or refund.
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Condition of returns: All returned items for exchange or refund must be in their original, unused condition.
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How to return: Please send the package back to our distribution centre. A detailed breakdown of the returns process, tailored to your situation, will be provided by email.
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Refunds: Once we have received and inspected the returned items, we will process your refund. The amount will be credited to the original payment method used for your purchase.
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Return costs: The costs of returning a product are for the buyer. We recommend using a trackable shipping method, as we cannot be held responsible for lost packages.
If you have any questions about your return, please feel free to contact our customer service team.
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